FAQs

HOW DO YOU CARE FOR YOUR URBAN HARDWOODS FURNITURE?

Caring for your Urban Hardwoods furniture is easy. The finish requires no waxing, polishing, or other regular maintenance.

The finish we use is very durable and will withstand many years of normal use. We highly recommend that you do not expose your tabletop to high heat or prolonged moisture contact, as these will damage the finish. Many types of furniture are susceptible to damage if moved by dragging, especially over a thick carpet. Please use two people to safely move large pieces.

Additional information:

It is best to dust with a damp rag using long strokes parallel to the grain direction. A small amount of mild soap can be added to clean up oily spills.

Avoid aggressive scrubbing.

Avoid polishes, oils, and all solvents. These occasionally react with the finish and can create a high-gloss surface.

Avoid high heat, especially moist heat. Remember, this applies to boxes from the microwave as well as pans from the oven.

HOW IS YOUR FURNITURE SHIPPED?

We ship nationally and internationally, fully insured, with third-party carriers.

We ship both white glove and dock to dock.

We ship both crated and blanket wrapped, depending on availability, customer needs, and the order details.

Shipping costs vary based on the sizes of the pieces and the order, shipping method, and destination.

Delivery and installation are not included in product pricing. We will be happy to obtain a firm shipping quote for your order prior to purchase.

Please allow 1-3 weeks for delivery from date of pickup.

Assembly instructions are included when necessary for on-site installation crews.

All deliveries must be inspected immediately upon receipt to check for shipping damage.

FOB – Urban Hardwoods manufacturing, Seattle, WA 98134

WHAT IS YOUR WARRANTY POLICY?

We build our furniture by hand and stand behind our work. Urban Hardwoods guarantees its products against defects in material or manufacture for 3 years.

We guarantee our wood finish, under normal conditions of use, against defects in composition or application for 1 year.

Damage in shipping is the responsibility of the carrier, and we will assist you in addressing any damage claims that arise.

Problems caused during installation are the responsibility of the on-site installers, and we will assist you in addressing any damage claims that arise.

If you have problem with your Urban Hardwoods products, please call us at our Seattle headquarters. We can be reached at 206.443.8099 during normal business hours.